ADA Complaint Procedures:
Any person or persons who believes they have been denied access to the New Orleans, Slidell, Mandeville-Covington, Hammond-Ponchatoula urbanized area MPO Planning Process based on a disability may file a written complaint with the Regional Planning Commission. An ADA Complaint Form is available on the right hand side of this page in the list of plans and forms.
A complaint may be filed without the Complaint Form if the complainant’s name, mailing address, and details regarding the alleged discrimination are included in writing. The Complaint Form or written complaint may be:
- Hand delivered to:
- The Regional Planning Commission office, located at:
10 Veterans Boulevard
New Orleans., LA 70124
- Or mailed to:
- Regional Planning Commission
Attn: Malissa Dietsch-Givhan
ADA/ Title VI Coordinator
10 Veterans Boulevard
New Orleans., LA 70124
The RPC ADA Coordinator will provide the complainant or their representative with a written acknowledgement by mail within 10 working days that the MPO has received the complaint. The complaint will be reviewed by the ADA Coordinator and Legal Counsel. It will then be forwarded to the RPC Executive Director and MPO Transportation Policy Committee. The MPO will then notify the Federal Highway Administration (FHWA) and/or Federal Transit Administration (FTA) that a complaint has been received.
Corrective measures will then be initiated by the RPC to correct the issue and prevent it from occurring in the future. The RPC will notify the complainant by mail the steps the MPO has taken to correct the issue.
The public may also submit ADA complaints directly to the Federal Highway Administration (FHWA) or Federal Transit Administration (FTA). The complaint should be mailed to the Office of Civil Rights at either the FHWA or FTA.
- Federal Highway Administration
Office of Civil Rights
Attn: ADA Program Coordinator
8th Floor E81-105
1200 New Jersey Ave., SE
Washington, DC 20590
- Federal Transit Administration
Office of Civil Rights
Attn: ADA Program Coordinator
ADA/ Title VI Coordinator
East Building, 5thFloor-TCR
1200 New Jersey Ave., SE
Washington, DC 20590
Effective Date: 7/16/2018