New Orleans Paratransit Study

The New Orleans Regional Planning Commission (NORPC) in collaboration with the Regional Transportation Authority (NORTA) and Jefferson Transit (JP Transit), has retained Texas A&M Transportation Institute to perform a detailed assessment of NORTA’s Lift service and JP Transit’s MITS service, these two agencies’ ADA paratransit services. The primary goal of this nine-month study is to develop recommendations for improving the delivery of paratransit within the context of the New Links network redesign. New Links has been the RPC’s planning project to re-imagine how public transit connects Orleans, Jefferson, and St. Bernard parishes.

Project Advisory Committee and PAC Meetings

A Project Advisory Committee (PAC) has been developed to guide the study team. The role of the PAC will be to review the study team’s findings and assist in the prioritization of improvements to the paratransit services. The PAC is made up of representatives from NORPC, NORTA and JP Transit as well as various community stakeholders who provide services to individuals who use paratransit services. The PAC will have at least four meetings to review the progress of the paratransit study.

PAC Members

Meet the members of the Project Advisory Committee

Adam Tatar (Chair)New Orleans Regional Planning Commission[email protected]
Billie JohnsonRTA Director of Mobility and Alterntive Modes[email protected]
Mark RaymondLift customer (also on RTA Board)[email protected]
Rob KillibrewTransdev General Manager of JP-Transit[email protected]
Robin KennonMITS customer[email protected]
Alisha HammondNORIL, Assistant Director[email protected]
Melissa BuckleyArc of Greater New Orleans, Sr. Director of Operations[email protected]
Jamie AinsworthLADOTD, Contract Program Manager[email protected] 
Tina AtheloneLADOTD (alternate for Jamie Ainsworth)[email protected]
David GreenLighthouse Louisiana, Advocate[email protected]
Tory Rocca or
Ashley Volion
Disability Rights Louisiana, Director of Public Policy and Community Engagement[email protected]
[email protected]
Ariska EverettUnited Cerebral Palsy of Greater NO, Program Director[email protected]
Laura BryanNO Mayor's Office of Transportation, Director[email protected]
Cailen O'LearyNO Mayor's Office of Transportation (alt)[email protected]
Eva HurstNew Orleans ADA Administrator[email protected]
Courtney JacksonRIDE NOLA, Executive Director[email protected]
Dustin RobertsonRIDE NOLA, Policy Manager (alt)[email protected]
Ninette BarriosJP Transit, Director[email protected]

View Presentation

The presentation to the PAC at its first meeting on April 19 can be found here

Upcoming PAC meetings are scheduled for: 

  • October 19, 2022 (NORPC Office)
  • December, 2022 (date and location TBD)

Stakeholder Interview, Rider Focus Groups, and Open Houses

The study team will also conduct several stakeholder interviews and four rider focus groups. The primary objective of these interviews and meetings will be to gather stakeholder/rider input on the strengths and shortcoming of each service. The plan for the rider focus groups is to conduct two each in the Lift and MITS service areas. Later in the project, the study team will also conduct two open houses where the study team will present its recommendations. Input from the Open Houses will be used to further shape the recommendations.

Stakeholder Interviews will commence in July and continue through August), to be scheduled.

The rider focus groups will take place in August, the exact locations and dates/times to be determined.

The open houses will take place in November, the locations and day and times to be determined.

Upcoming Activities

PAC meeting: October 19, 2022

Paratransit Study Project Schedule (revised as of May 11)

March 2022April 2022May 2022June 2022July 2022August 2022September 2022October 2022November 2022December 2022January 2023
Task 1Project ManagementKOMMMM
Task 2Data Collection
Task 3Outreach
Task 4Service ProfileTM
Task 5Existing CoalitionsTM
Task 6Develop / Evaluate StrategiesTM
Task 7RecommendationsSR
Task 8Final DeliverableDFR / FR
Schedule Key:

M = PAC Meetings
TM = Tech Memo
SR = Summary Report
DFR = Draft Final Report
FR = Final Report

We Want To Hear From You

For additional information, contact Adam Tatar at [email protected] or 504-483-8510